- Customer Service
How Our Ordering System Works
On each product page, you will have the option of typing in the quantity you would like of that item - default is 1 - and clicking the 'Add to Cart' button. This will add that product to your 'Shopping Cart'. You can then click on the "Continue Shopping" button, the "View or Edit Your Cart" button, or check out by clicking on the 'Proceed to Checkout' button.
When you go to 'Checkout Now' you'll begin the check out process. You will now be on our secure SSL encrypted server.
If you are a Returning Customer, fill in your email and password under "I'm a Returning Customer" on the right side, and click "Continue". If you have forgotton your password under "Forgot your password?" click on " Forgot your password?" and follow the instructions.
If you are a new customer you will see on the left the title "I'm a New Customer". Choose whether you would like to "Checkout as a Guest", or "Register an Account". The benefits of registering is a faster checkout in future and the ability to track the status of your order and view past orders. Registering DOES NOT store your credit card information. We DO NOT keep credit card information on file. Click "Continue" and fill out the "Billing and Account Details". Choose a password. You will receive an email from us with your username and password. Save it where you will be able to find it next time you order.
If your billing and shipping addresses are the same then check the "I also want to ship to this address" box, and click on the "Bill and Ship to this Address" button. If your billing and shipping addresses are different then un-check the "I also want to ship to this address" box, and click on the "Bill to this Address" button.
If at any time you wish to go to a previous screen DO NOT click the browser back button, click the "Modify" button on the right side and it will take you to any of the screens you have already completed.
Select the shipping option you would like and click "Continue".
If you have a Gift Certificate or Coupon go to the "Redeem a Gift Certificate or Coupon" box and enter the code. If you have any instructions or comments, please add them in the "Order Instructions/Comments" box in the lower left. Click "Continue".
Fill in your credit card information and click the "Pay for Order" button.
You will then receive a confirmation of your order via e-mail, usually within 15 minutes. Please make sure that your email spam program is set to receive emails from "@innerpath.com". If you do not receive an order confirmation within 15 minutes, please also check your junk mail folder.
You will also receive an email when your order ships.
Please note that items in your order may ship separately from different locations. Orders are shipped U.S. Postal Service Priority Mail or United Parcel Service. Orders are usually shipped within 2-3 business days. For orders outside the US, please see the section Shipping outside the United States.
The Payment Methods We Accept
For online ordering we accept Visa, Mastercard, Discover, American Express and PayPal.
For over-the-phone ordering we accept Visa, Mastercard, Discover and American Express.
Making Changes to Your Order
If you would like to make changes to your order, please call us with any changes toll free at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us, telling us the changes you would like to make. We will e-mail you back a confirmation that the change has been made, if the order has not already been shipped. If an order has already been shipped to you, we can make arrangements for you to return to us any unwanted items or send you another package with additional items. For more information about returning an item, please see below.
A Problem with Your Order
If you experience any problems with an order: an order has not yet arrived, the wrong item was shipped to you, an item came to you damaged, you are unsatisfied for any reason, or you have any concerns about your order, please call us toll free at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us.
Missing Part of Your Order?
Please note that some items in your order may ship separately from the manufacturer or distributor in different locations. Please allow sufficient time for all parts of your order to arrive. If you have any questions or concerns about where an order might be, please call us at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us. We will be more than happy to track your order.
Our Return Policy
Your satisfaction is extremely important to us. If, for any reason, you are not satisfied with an item you ordered from us, you can return it for a full reimbursement - minus any re-stocking fees (see below), any time within 30 days of your receipt of an item. We'll also refund the shipping cost if the return is a result of our error. We cannot reimburse your shipping costs for any item that is returned at your discretion. Here are the general guidelines for returning products:
All items must be in their original, new, condition.
CD's, VHS tapes, audio books, and DVD's must by unopened, unless they are defective.
There is up to a 15% re-stocking fee for returned items - depending on the item. Many items do not have a re-stocking fee. Our distributors charge this fee, not us.
Note: Please call us toll free at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us for an RMA# BEFORE returning any items.
Items shipped directly from the manufacturer or a distributor may need to be returned directly to the manufacturer or distributor, and NOT to us. Therefore please call us before returning any items.
We will notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, the refund will not include shipping costs.
Shipping within the United States
You will receive a confirmation of your order via e-mail, usually within 15 minutes. Please make sure that your email spam program is set to receive emails from "@innerpath.com". If you do not receive an order confirmation within 15 minutes, please also check your junk mail folder. Orders are usually shipped within 2-3 business days. In the United States we ship U.S. Postal Service Priority Mail or United Parcel Service. Please note that items in your order may ship separately from different locations. So allow sufficient time for all parts of your order to arrive. If you have any questions or concerns about where an order might be, please call us at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us. We will be more than happy to assist you.
Shipping outside the United States
For overseas and Canadian shipping, please check "Email Me My International Shipping Quote $0.00". We will then email you the options for shipping to your country. You then email us back to let us know which method you would prefer, and at that time we will ship your order and charge your credit card. Please note: If you select a shipping method that is not insured, after we ship it from the US we have no control over what the postal service in your country will do. Therefore, unfortunately we cannot be responsible for lost packages that were not sent by insured post. If you need phone assistance please call us at 530.470.6057 Monday - Sunday 9 am - 6pm PST.