• How Our Ordering System Works
• The Payment Methods We Accept
• Making Changes to Your Order
• A Problem with Your Order
• Missing Part of Your Order?
• Our Returns Policy
• United States & Canadian Only

How Our Ordering System Works
On each product page, you will have the option of typing in the quantity you would like of that item - default is 1 - and clicking the 'add to cart' button. This will add that product to your 'shopping cart'. You can then click on the "Continue Shopping" button, or check out by clicking on the 'Checkout Now' button.

When you go to 'Checkout Now' you'll begin the check out process. You will now be on our secure SSL encrypted server.

If you are a Registered User, fill in your email and password, and proceed. If you have forgotton your password under "Forget your password?" click on the "click here" button at the bottom, and follow the instructions.

If you are a new customer you will see on the right the title "Not Registered Yet?" Click on the "Register and Checkout" button below it. Fill out your email, name and shipping information, and create your password, which will be matched to your email address for future orders.

After filling out your credit card information and placing your order, you'll see a receipt, which you should print out and save.

You will then receive a confirmation of your order via e-mail, usually within fifteen minutes. Please note that items in your order may ship separately from different locations. Orders are shipped U.S. Postal Service Priority Mail or United Parcel Service. Orders are usually shipped within 2-3 business days.

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The Payment Methods We Accept
For online ordering or phone orders, we accept Visa or Mastercard.

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Making Changes to Your Order
If you would like to make changes to your order, please call us with any changes toll free at (866) 665-7765, or email us, telling us the changes you would like to make. We will e-mail you back a confirmation that the change has been made, if the order has not already been shipped.

If an order has already been shipped to you, we can make arrangements for you to return to us any unwanted items or send you another package with additional items. For more information about returning an item, please see below.

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A Problem with Your Order
If you experience any problems with an order: an order has not yet arrived, the wrong item was shipped to you, an item came to you damaged, you are unsatisfied for any reason, or you have any concerns about your order, please call us toll free at (866) 665-7765, or email us.

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Missing Part of Your Order?
Please note that some items in your order may ship separately from the manufacturer or distributor in different locations. Please allow sufficient time for all parts of your order to arrive. If you have any questions or concerns about where an order might be, please call us at (866) 665-7765, or email us. We will be more than happy to track your order.

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Our Return Policy
Your satisfaction is extremely important to us. If, for any reason, you are not satisfied with an item you ordered from us, you can return it for a full reimbursement - minus any re-stocking fees (see below), any time within 30 days of your receipt of an item. We'll also refund the shipping cost if the return is a result of our error. We cannot reimburse your shipping costs for any item that is returned at your discretion. Here are the general guidelines for returning products:

• All items must be in their original, new, condition
• CD's, VHS tapes, audio books, and DVD's must by unopened, unless they are defective.
• There is up to a 15% re-stocking fee for returned items - depending on the item. Many items do not have a re-stocking fee. Our distributors charge this fee, not us.

Note: Please call us at (866) 665-7765 for an RMA# BEFORE returning any items.

Items shipped directly from the manufacturer or a distributor may need to be returned directly to the manufacturer or distributor, and NOT to us. Therefore please call us before returning any items.

We will notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, the refund will not include shipping costs.

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United States & Canadian Orders Only
At the present time we are only able to fill orders within the United States and Canada.

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